Payment must be made in full at time of ordering.
All items are thoroughly inspected prior to despatch. In the unfortunate event that your order arrives damaged we will replace free of charge. Any faults or damage must be notified to us in writing within 14 days of receipt. Please use our contact form and include your name, order number and date of order. Any items being returned must be un-used and in original packaging, please pack item/s securely, we reserve the right to refuse a refund. We will refund your original delivery charge and postage incurred for returning the item but only when an item is faulty or damaged (upon inspection) and not when a product is simply unwanted. For your own protection we recommend you use a recorded delivery method.
We pride ourselves on 100% customer satisfaction and will do our upmost to resolve any issues with your purchase.
This does not affect your statutory rights.
Sizes quoted are approximate and are within industry measurement tolerances.
Cancellation by you:
You have the right to cancel your order in writing within 48 hours of placing your order. If your order has already been despatched it will be your responsibility to return the item/s to us at your expense and a refund will be raised for goods only upon receipt. Please ensure that goods are in a resalable condition and in their original packaging, please pack item/s securely. For your own protection we recommend you use a recorded delivery method. The cost of delivery to you will not be refunded as this is a service that has been carried out on our behalf.
Cancellation by Tree Trunk Toys Ltd:
We reserve the right to cancel your order if:
- Your payment has not cleared.
- We are unable to deliver to your area.
- Item was incorrectly priced or described on our website.
- If cleared payment is not received within 14 days of invoice date, it will be assumed the order is no longer required and will be cancelled.
Orders will be despatched within 3 working days (excluding weekends and bank holidays) once payment has cleared. Orders are sent via Royal Mail or courier which can take up to 5 days. We make every effort to meet these delivery times, however on occasion it is possible that circumstances beyond our control may cause delays.
Orders over £10 will require a signature upon delivery.
Please note: postage and packing costs shown are for standard mainland UK areas only. Additional charges will apply for the following areas:
Republic of Ireland, Channel Islands, Northern Ireland, Isle of Man, Scottish islands and all other islands off the mainland.
Additional charges are determined by location, size and weight, if in doubt please contact us with your postcode and item number for a quote.
Health & Safety:
Adult supervision is recommended at all times.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
We take your privacy very seriously and will treat all of your personal information in accordance with all the applicable data protection laws in the UK.
All of the information collected on this site will be kept strictly confidential and will not be sold, re used, rented, disclosed or loaned.
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.
If you have any questions, please feel free to get in touch via our contact form.
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